
It's the Manager
by Jim Clifton, Jim Harter
4/5
1 book reviewed · 4 avg
A research-backed management guide that effectively translates Gallup's engagement data into practical coaching frameworks, though implementation guidance could be stronger for resource-constrained environments.
What works
• Grounded in extensive Gallup research data rather than anecdotal evidence
• Provides measurable benchmarks through Q12 engagement metrics
• Offers specific conversation templates and coaching techniques
• Makes compelling business case for management style transformation
• Addresses individualized approach to team member development
What doesn't
• Limited guidance for implementing coaching in time-constrained environments
• Underestimates organizational cultural resistance to coaching approaches
• Heavy statistical presentation may overwhelm some readers
• Assumes more organizational support than many managers actually receive